Originally posted by masterjcy
Even though it is not FIBA’s concern or fault I feel compelled to alert anyone that is willing to listen that Media Zone is the biggest disappointment and rip off I have ever encountered. Their system is not working properly or as they had advertised, but they are completely unreachable, they are pulling a hoax on the consumer. The reason I purchased this is due to the fact that I no longer live in Puerto Rico my hometown but I wanted to still follow my national team. The games are being blocked without reason in the wrong regions, and almost no games are being put on the on demand section. I was not able to watch the USA vs. PR game; fortunately I watched it on ESPN (this game from the 19th is still not on demand today on the 23rd, of course!!!). None of the PR games are on demand. The game PR vs. china was also blocked for my region (USA, does not make sense). I don’t know why, but I saw it on NBATV (not live but recorded). Their FAQ's are not adequate; their schedules for on demand are all lies. I am afraid I wont be able to see PR vs. Italy, because since they are going to show it later NBATV they might block my region, without any warning in the purchase information section. I have sent multiple emails regarding these and many issues, only to receive the same auto response email, but nobody has tried to communicate with me, they keep referring me to the same and not giving me any information. Take your money and run type of thing. The live chat is a joke, they never answer, and there has not been an available representative for over 200 times in their normal working hours. I cannot believe FIBA, such a prestigious organization, will use such an irresponsible and discourteous company to represent them in such an important event. Furthermore I cannot believe media zone can even charge the costumer for such horrible service. This is completely disrespectful. The quality of the stream is sub optimal, and I have at least 3 times the minimum connection speed required. In summary media zone is a waste of money and I wish I never paid for it. I know that probably FIBA did not know this, or have no control over this but I hope they never do business with them again.
Cordially
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